New Step by Step Map For Telus customer service
New Step by Step Map For Telus customer service
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and around the billing aspect, that’s much more horrendous! Ordered a new cellular phone as my agreement was up for renewal on the internet was designed to get $100 credit history by no means confirmed up sent the cellular phone by using mail the way they instructed me to copyright Publish and bought it. I bought a text concept indicating they obtained it and my credit rating will likely be on my Monthly bill, but yet my Monthly bill arrived plus they even now demand me for it. Once i named. They'd the audacity to say that the cellular phone wasn’t the mobile phone they were being anticipating?! What other phone could it are actually? It had been their mobile phone they despatched me two a long time in the past?! With the carry it again software?! They told me they'd investigate it and electronic mail me back never acquired an e mail. They known as me again and we’re wanting to say it absolutely was a technical problem with my telephone a similar agent who is speculated to have cared for me?
Individuals brokers Functioning against Telus Gains, as opposed to keeping the aged loyal customers they make them go away to search for other company
Nevertheless, the top just transpired. Immediately after talking to Telus small business, I wasn't satisfied with the strategy available and asked to get tranferred on the LOYALTY dept. She modified the cost of the info program but enhanced the price of the mobile phone to get a Internet of -$1. WHAT A JOKE!!!
Have you tried out making use of the web Chat? Go surfing to My TELUS as well as the Chat icon is going to be on the reduce suitable with the window. Solution the questions on what type of assist you would like then maintain replying towards the bot with "I want to speak to somebody" until the bot Telus technical support presents up and passes the Chat to a person.
I left Rogers to come to Telus due to the fact I believed in the promise of better service and reasonable therapy, but this knowledge has long been nearly anything but.
• In my conversation with Juan within the loyalty staff, I was falsely accused of being discriminatory Once i referenced Yet another Section, which was really offensive and uncalled for. Juan later on apologized, stating the knowledge was utterly unacceptable.
Payment impacting adjustments will require a cell phone get in touch with but before executing that, have you attempted the payment arrangement possibilities on the net?
after the agent overview my account he mentioned I can not provide you with a deal or credits such as you have now together with your exiting account, so i just gave up and hangup the cellphone.
I needed to Get in touch with CS currently with Chat along with the department I want to talk to is only available by cellular phone. The CS on Chat organized a get in touch with back at an arranged time slot. When that Section identified as me later I received everything sorted out.
Telus has messed up on my Invoice numerous occasions in the pastfew months. Lately by charging me three times for the deliver it again which was now returned. Then made a decision to go on and change 3 of my plans by themselves. Very first agent I spoke to was wonderful and experimented with challenging to deal with The difficulty. He even contacted loyalty that will help. They never known as. I attempted to phone myself and was maintain eternally so I hung up. Tried Yet another agent he claimed he would transfer me to loyalty than proceeded to obtain upset for the reason that I wouldn't allow for him to finish the decision when he mentioned he couldn't transfer me.
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Furthermore, I was disconnected many situations when attempting to speak with support and also left on keep without resolution.
My skilled is a really individual man. He taught me how to repair my trouble in various effortless ways. What’s more, he guided me by means of just about every phase, from time to time in excess of after. I'm definitely grateful!
I had some small troubles but I'd Certainly no clue how to repair them. Then, my co-worker recommended me of your service. Your workforce have been incredibly client and practical! As a result of all of these!
This can be a large waste of time and only creates an incredibly discouraged customer ahead of they get to speak to your CSR and now the CSR has to handle an already stressed for their limit customer.